BOOKING TERMS & CONDITIONS
1. Payment terms
- A 20% deposit of your total booking value is required upon confirmation and is non-refundable.
- Final balance must be paid 61 days before departure or the booking will be cancelled and the deposit forfeited.
- Certain special offers may require higher non-refundable deposits. These will be advised to you at the time of booking.
** Please note that fees applied for telegraphic/electronic transfers or surcharges applied for credit card banking (3%) should be covered by the client
2. Cruise cancellation and refund: Cancellations for all or any part of the trip will not be effective until received in writing to Active Travel Asia. Should you have to cancel, the following terms will apply:
- From time of booking until 61 day prior to departure non-refundable deposit
- From 60 days and less till departure, no show, late arrival or early return 100% cancellation fee
**Please note: We strongly recommend for your protection that you purchase a trip cancellation insurance.
3. Currency:
All cruises, land tours and hotels are quoted in USD unless otherwise indicated.
4. Port taxes:
On rivers where port taxes are applied by the relevant authorities, these charges will be added to your booking invoice.
5. Credit cards
We accept Visa, Mastercard & American Express for settlement of all cruise booking invoices as well as charges incurred on board. NO OTHER CREDIT CARDS ARE ACCEPTED.
TERMS AND CONDITIONS OF CARRIAGE
1.All manifest will be finalized at least one month before the departure, including:
- Full name as shown in your passports
- Passport details including nationality, number, issue and expiry date
- Date of birth
- An emergency contact name & number
- Advice on travel insurance
- Arrival and departure flight information
- Any special requests especially dietary conditions
2. Though every effort will be made to ensure that the published itinerary is followed as closely as possible, given uncertain river and other local conditions, all schedules and itineraries may be subject to alterations and delays at short notice.
3. The ship’s purser and captain are jointly responsible for passengers’ comfort and safety. Passengers must accept their decisions and instructions.
4. Whilst our crew do everything in their power to facilitate landings, access to the ship at certain river stations can be difficult, with steep and sometimes slippery river banks. Elderly passengers should consult their doctor to ensure that they are fit for travel. Wheel chairs are not allowed.
5. In the case of water levels being too high or low or defects to the vessel beyond the control of the company an alternative itinerary will be offered to passengers after consultation between the ship’s captain and the company’s management, subject to accommodation and meals being maintained on board the vessel unless by prior agreement with the passenger.
6. Should it prove difficult to embark or disembark passengers at the scheduled points the company are not liable to bear any extra cost of transporting passengers to and from the revised point of embarkation or disembarkation. Any reason for changing the points of embarkation or disembarkation can not count as a reason for cancelling the booking.
7. Passengers should seek advice from their doctor regarding relevant inoculations and prophylactics for travel to these countries.
8. Passengers must be fully insured to cover any risk of medical expenses and repatriation (which includes repatriation of remains) and the Company is in no way responsible for such liabilities. Passengers must settle before departure any medical bills incurred whilst on a company ship for doctor’s attendance, drugs supplied, and any other medical facilities provided by the company for the passenger.
9. The company accept no liability or responsibility for loss or damage to passenger’s property whilst on board a company vessel.
10. During the river stops on the company provide a guide service in the English language. Foreign language guides must be pre booked and there may be extra charges for this. Personal guides must be booked at normal rates in passenger accommodation.
11. The company reserve the right to refuse to allow anyone on board if a ticket can not be produced and the company can not guarantee the exact allocation of cabins and deck location which may in the event of extenuating circumstances differ from the cabin number indicated on the ticket.
12. Within the ticket price fuel costs have been calculated on average prices as of the publication of this document. Should fuel prices rise by more than 10% the company will be entitled to impose a fuel supplement equivalent to the amount by which the fuel price exceeds the price allowed for in the contract.
13. It is not permitted to allow any breed of animal on board.
14. Children from 5 years up to 18 years old get:
- 1 adult and 1 child – 1 cabin – child receives 50% reduction from adult price.
- 2 adults and 1 child – 2 cabins – 1 cabin with no single supplement and 50% reduction for the child.
- 2 adults and 2 children – 2 cabins – 50% reduction for both children.
15. In the event of a dispute the law of the country in which the vessel is operating will apply.
16. The company reserves the right to change the vessel without notice.
17. In the event that one passenger enters into a commercial or other form of relationship or arrangement with another passenger the company is no way liable for the obligations of one passenger to another passenger or any claim arising thereof.
18. For cruise departures where occupancy is less than 5 cabins the company reserve the right to cancel the departure giving all passengers with confirmed bookings 30 days prior notice of this intention. An alternative departure date will be offered subject to availability. If this alternative date is not acceptable to the passenger any down payments made for the cancelled cruise will be refunded. In the event that a passenger has cancelled and paid cancellation fees and the Company subsequently cancel that departure then any cancellation fees (and down payment) will be refunded in full on the request of the passenger.
19. The company reserves the right to change a cabin allocated without notice and in the event that a passenger is downgraded to a cheaper cabin then the difference in cost between the cabins will be refunded to the passenger.
20. Force Majeure: in the case of circumstances beyond normal control, such as war, civil or political unrest, strikes, catastrophes, epidemics or disruption to fuel supplies for the vessel, the Company may be forced to cancel the cruise. In these circumstances, the cruises will offer all affected bookings an alternative departure date and itinerary. If no suitable alternative can be offered, a credit for future cruise will be provided for the guests to make a new booking at a later date. In the event of a cruise being cancelled as a result of the above force majeure situations following the commencement of that cruise period then the cruises is under no obligation to provide any such offer.
21. All passengers must ensure they have the correct visa for travel to any country where travel is booked. The cruises are in no way responsible for arranging visas for passengers who have not obtained them in advance. Visa guidance is indicated on the joining instructions attached to any ticket but may not be up to date as visa policy for any country can change frequently without warning. Passengers should check with respective consular websites in order to obtain latest information. The company will refuse to carry any passenger without a valid visa, if so required for their particular nationality, on any vessel whose itinerary includes a border crossing.
+84 903 278 856
info@crystalholidays.vn
