Booking & Payment
- A deposit of 30% of the total invoice is required in order to confirm all our services
- Balance of payment is due no later than 45 days prior to your departure date
- Failure to pay by the due date may result in cancellation of the booking
- Payment can be made by cash, telegraphic/electronic transfer or credit card (Visa, Master and American Express card)
- Fees applied for telegraphic/electronic transfers or surcharges applied for credit card banking (3%) should be covered by the client
- Once full payment has been received, you will be issued with a final voucher of services and related tour documentation sent by e-mail or fax no later than two weeks prior to your home departure
Cancellation terms and conditions
Cancellation charges will be applied as follows:
- More than 60 days before start of the tour date: no cancellation charge
- 14-60 days before start of the tour date: 10% of the price
- 5-13 days before start of the tour date: 50% of the price
- Less than 5 days before start of the tour date: 100 % full tour cost will be charged
Please note that as some suppliers (hotels, cruise companies, etc.) may apply their own cancellation policies; hence, we may have to adjust some cancellation charges depending on the individual supplier contracts
Cancellation of extra services
For additional accommodation (before and/or after the tour dates) and other extra services booked in connection with tour program, cancellation charges will be applied as follows:
- More than 30 days prior to the service: full refund
- 15-30 days in advance: 50% of the price
Less than 15 days in advance: 100% of the price will be charged (unless we are able to negotiate with the suppliers)
+84 903 278 856
info@crystalholidays.vn
